Privacy Policy

Last updated: 29/09/2026

Abbeydale Wellness Ltd, trading as the Sheffield Wellness Centre (“SWC”, “we”, “us” or “the Centre”), is committed to protecting your privacy and ensuring that personal data is handled securely and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

The Sheffield Wellness Centre operates as a premises provider for independent practitioners and does not provide clinical services.

Centre Governance

Legal Entity: Abbeydale Wellness Ltd, trading as the Sheffield Wellness Centre
Centre Owner and Manager: Sarah Robinson
Wellness Centre Coordinator: Fi Hennessy
Data Protection: Abbeydale Wellness Ltd is registered with the Information Commissioner’s Office (ICO).

1. Data We Collect

We may collect limited personal information when you contact the Centre via the website, enquiry forms or other Centre communication channels, including:

Name
Email address
Phone number
Message content and information provided as part of an enquiry

The Centre does not routinely request clinical or medical information through general enquiries. Where sensitive or health-related information is voluntarily provided, it will only be processed where necessary to handle your enquiry or direct it appropriately.

2. How We Use Your Data

Your data may be used to:

Respond to and manage your enquiry
Forward your enquiry to an appropriate independent practitioner where requested or appropriate
Maintain necessary administrative records relating to enquiries received by the Centre

The Centre does not use enquiry data for marketing purposes unless you have separately consented to receive marketing communications.

3. Messaging and Data Handling

Messages submitted to the Centre are received by authorised Centre personnel and, where appropriate, may be forwarded to an independent practitioner.

Personal information is accessed only where necessary for legitimate Centre administration and enquiry handling.

Once an enquiry has been forwarded to an independent practitioner, that practitioner is responsible for their own subsequent communication and their handling of personal data in accordance with their own privacy and confidentiality obligations.

For more information, please refer to the “How Messaging Works” page.

4. Third-Party Tools

The website uses analytics tools, such as Google Analytics, to collect information about website usage.

Where analytics information is collected, it is handled in accordance with applicable data protection requirements and the Centre’s Cookie Policy.

For more information, please refer to the Cookie Policy.

5. Data Retention

Personal data submitted through the website or as part of a general Centre enquiry may be retained for up to 12 months for administrative and record-keeping purposes, after which it will be securely deleted unless there is a lawful reason for it to be retained for longer.

Once information has been forwarded to an independent practitioner, any ongoing retention and handling of that information by the practitioner is governed by their own privacy, confidentiality and data retention policies.

Other records held by the Centre, including financial, safeguarding, accident, placement or other operational records, may be subject to different retention periods where required for legal, regulatory, safeguarding or legitimate business purposes.

Personal data is only shared with authorised Centre personnel where necessary for the administration and operation of the Sheffield Wellness Centre.

Where you have contacted the Centre in relation to a particular independent practitioner, or where you have agreed for your enquiry to be referred to a practitioner, relevant information may also be shared with that practitioner.

We do not otherwise share your personal data with third parties unless required to do so by law.

7. Your Rights

Under UK data protection law, you may have the right to:

Request access to personal data held about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data in certain circumstances
Request restriction of the processing of your personal data in certain circumstances
Object to certain uses of your personal data

To exercise your rights, please contact the Centre using the details below.

8. Children’s Data

Information submitted relating to a child is handled in accordance with this policy and, where appropriate, may be forwarded to a relevant independent practitioner.

Information relating to children will only be retained by the Centre for as long as reasonably necessary for the purpose for which it was provided, subject to any applicable legal or safeguarding requirements.

For further information, please refer to the Safeguarding Policy.

9. Cookies

This policy should be read alongside the Cookie Policy, which explains how cookies and similar technologies are used on the Sheffield Wellness Centre website.

10. Questions or Concerns

If you have any questions about this policy, wish to exercise your data protection rights or have concerns about how your personal data is handled, please contact:

Sarah Robinson
Centre Owner and Manager
Abbeydale Wellness Ltd, trading as the Sheffield Wellness Centre
Email: sarah@sheffieldwellnesscentre.co.uk